The rules for booking a detail with us. Kept short and honest so you know what you're getting.
Last updated: 1 August 2026
Silver Wash is a sole trader mobile car detailing business run by Trevio Revell, based in Frankston, Victoria. ABN 86 496 163 924. When you book with us, that's who you're dealing with.
When you fill in the booking form, you're asking us to come and detail your car. It's not confirmed until we email you back to lock it in (usually within 24 hours). If the time doesn't work for us we'll say so and offer a different slot.
Please be honest about the condition of your car and its size. If you book a small car and it's actually a large 4WD, or you say "light interior" and the seats are covered in mud, we'll need to adjust the price and the time before starting. We'll always talk to you first if that happens.
The prices you see on the site are estimates based on the info you give us. If we arrive and the job is bigger than expected, we'll tell you the new price before we start anything. You can say no and we'll leave, or agree and we'll get started. We won't spring extra charges on you at the end.
Payment is due on the day the work is done, once you're happy with it. Cash or bank transfer. No deposit needed to book.
We're a fully mobile detailing business, but we don't carry our own water and power supply yet. That means when we come to you, we need:
If any of these aren't available when we arrive, we may not be able to do the job and might charge a small call-out fee for the trip. We'll always confirm this stuff with you when we lock in the booking.
We watch the forecast and will get in touch to reschedule if the weather isn't going to let us do a proper job. No charge for rescheduling due to weather.
If you need to change your booking, just call, text or email us as soon as you can. We're pretty flexible if you give us reasonable notice. Cancelling on the day we're already on our way isn't ideal, so please try to give us a heads up.
Before we start, we'll do a quick walk around your car together (or you can leave it and we'll photograph everything). This is to note any pre-existing damage like scratches, dents, chips or interior issues, so there's no confusion later about what was already there.
If you spot damage after we've left that you believe we caused, please get in touch within 48 hours so we can look into it. Photos help.
We photograph every job (before and after). We might use those photos on our website, Instagram or Google profile. We never show your registration plate, your address or anything that identifies you personally. If you'd rather we didn't post photos of your car, just tell us and we won't. See our Privacy Policy for more.
We take reasonable care with your car. If something goes wrong because of our negligence, we'll deal with it fairly. But there are limits to what we can be responsible for:
Nothing in this section takes away rights you have under Australian Consumer Law.
If you're happy with the job we might email you asking for a Google review. If you're not happy, please tell us first so we can make it right. We're a small local business and we'd rather fix a problem than see a bad review.
We might update these terms occasionally. The date at the top will show when. Any booking uses the terms in place at the time you booked.
These terms are governed by the law of Victoria, Australia. If there's ever a dispute we can't sort out between us, it gets resolved in Victorian courts.
Getting in touch
Silver Wash · Frankston VIC
Email: silverwashh@gmail.com
Phone: 0474 322 430
ABN: 86 496 163 924